Condizioni modulo

Buongiorno

vorrei un supporto per il modulo Mercatino Vintage Solidale - Colle Ameno - V.9.04.26-15.45

https://form.jotform.com/Donazioni_With_Love/COLLE-AMENO

in particolare l'invio della email

"Risposta automatica 2 Privato" e "Risposta automatica 2 AZIENDA"

non avvengono alla condizione impostata.

potete aiutarmi a capire da cosa dipende?

grazie

Hi Donazioni,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with the "Risposta automatica 2 Privato" and "Risposta automatica 2 AZIENDA" emails not sending based on the conditions set, here’s how you can troubleshoot and set up conditional autoresponder emails properly:

Let me walk you through it:

1. Open your form in Form Builder and go to the Settings tab in the top orange navigation bar.
2. Click on Conditions in the left menu, then select Change Email Recipient.
3. Create conditions that specify when each autoresponder email should be sent based on your form fields and answers.
4. Ensure you have created the Autoresponder Emails under the Emails tab. If not, click Add Email and select Autoresponder Email to create them.
5. In each autoresponder email settings, set the recipient email to the appropriate field or use conditional logic to determine the recipient based on the user's input.

If you want to send emails to multiple recipients based on conditions, you can combine email fields into a Short Text field using conditional logic and set that as the recipient in the autoresponder.

You can also try removing the autoresponder emails and adding them back, as this sometimes resolves sending issues.

For detailed step-by-step visual guidance, you can refer to our support guides on Changing the Email Recipient Using Conditional Logic and Setting Up Autoresponder Emails.

Give it a try and let us know how it goes.

ho già creato le condizioni di invio ma non funzionano: in a specifiche condizioni dovrebbero essere inviate o l'una o l'altra mail, ma non viene inviata nè l'una nè l'altra

Hi Donazioni,

Thanks for your update. Since you have already created the sending conditions but neither of the emails "Risposta automatica 2 Privato" nor "Risposta automatica 2 AZIENDA" are being sent, here are some additional steps to troubleshoot and resolve this issue:

1. Double-check your conditional logic: Make sure the conditions are correctly set to trigger either one email or the other, without overlap or conflict.
2. Verify the recipient settings: Ensure that each autoresponder email has the correct recipient email field or address configured.
3. Test the conditions individually: Temporarily simplify the conditions to test if each autoresponder sends correctly when triggered alone.
4. Try removing and re-adding the autoresponder emails: Sometimes this can resolve issues with emails not sending.
5. Consider combining email fields if sending to multiple recipients: Use a Short Text field and conditional logic to combine emails, then set that field as the recipient in the autoresponder.

For detailed guidance, you can refer to our support articles on Changing the Email Recipient Using Conditional Logic and Setting Up Autoresponder Emails.

Give these steps a try and let us know if the issue persists or if you need further assistance.

posso avere il supporto di un agente?

Hi Donazioni,

One of our Support Team members will take it from here to follow up shortly.

non c'è nessuno disponibile?

Hi Donazioni_With_Love,

Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your issue, I saw that you're not receiving your Autoresponder email. I've cloned your form and tested it to see if I can replicate the issue on my end, but it is working as expected. Check out the screenshot below:

As you can see, I was able to receive the Autoresponder email. Can you try using an SMTP email address as your sender email? Let me show you how to do it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Now you should select your custom SMTP in your email properties under email settings in Form Builder. Check below to see how it looks in Form Builder:

Once done, can you test your form to see if it's going to work?

As soon as we hear back from you, we can work on getting you a solution for this.

la mail di test viene ricevuta correttamente. ricevo anche la mail 1 di auto risposta che contiene un link edit per poter rientrare nel modulo e completarlo con altri dati: se compilo e invio modulo con dati relativi a Privato devo ricevere la 2 mail di risposta automatica PRIVATO , se compilo e invio modulo con dati relativi a Azienda devo ricevere la 2 mail di risposta automatica Azienda, ma le mail 2 non vengono spedite

credo che le condizioni che fanno inviare le mail 2 di risposta automatica non siano correttamente configurate ma non capisco qual è l'errore

Hi Donazioni_With_Love,

This question’s also on another thread, and we’ve already replied there. You can check it out there.

Reach out again if there’s anything else we can help you with.