Aboverlängerung Bronze

Guten Tag, ich habe heute die Aboverlängerungsrechnung erhalten. Da stimmt was nicht. Mein Preis ist jährlich 174 $. Sie stellen 288 $ in Rechnung! Ich bitte um Änderung dann funktioniert auch die Abbuchung von der Kreditkarte. Ich bitte um Prüfung und Berichtigung.

Danke, viele Grüße

Walter

Hi Bernd_jotform,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your request. I've gone ahead and forwarded it to our Billing team. As soon as I hear back from them, I'll circle back to this thread and update you here.

Thanks for your patience and understanding while we look into this.

Hi Ruan,

thanks for your help. I need at the moment less Documents. So I will for the old Price do for next year. Otherwise I must make a downgrate to the Basic Plan. Thanks for your answer if you checked :-)

Hi Ruan,

here I have more information for your Check.

Look to my invoice from last year, the costs are 174 $ yearly.

Further in Acoount you have a notice above the Plans,

Hi Walter,

Thanks for patiently waiting. I've been informed by our Billing Team that the reason why you only paid $174.00 is because you took advantage of our 50% discount in June, 2022. You are currently on our Legacy Bronze Yearly plan and the price is $288.00 + tax. The normal price is actually $408.00.

Let us know if you have any more questions.