PDF con error

  • leonel.guzman
    Fecha de consulta 11 de agosto de 2023, 12:26


    Tengo un problema con el documento PDF del siguiente formulario:


    Si bien se descarga el PDF y también se envía por correo electrónico, al momento de querer abrirlo este indica que el mismo tiene un error y no permite que se abra.

    Por favor su colaboración.

    Jotform Thread 5422276 Screenshot
  • Eiron_O Jotform Support
    Fecha de respuesta 11 de agosto de 2023, 14:52

    Hi Leonel

    Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your issue. We recently had a known issue with the PDF showing an error. We have received an update from our developers that the issue has been fixed. I've cleared your form caches to refresh the data.

    Let us know if you need any more help.