Please reactivate my account

  • Lol Luf
    Asked on 13 avril 2024 à 12:08

    Veuillez réactiver mon compte

  • Ericson_B Jotform Support
    Replied on 13 avril 2024 à 15:14

    Hi Lol Luf,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I reactivated your account. It appears that your account was autosuspended and marked as fraudulent with the credit card you used. You should be able to log in now. Please try upgrading your account with a different card. 

    Give it a try and reach out again if you have any other questions.

 
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