Unable to access the form

  • LOKAV
    Demandé le 26 avril 2024 à 11:49

    votre lien serveur https://form.jotform.com/241163016312542 n'apparait pas sur les ordinateurs de mon pays et d'autres aussi a cause du "form" placé dans le lien. j'ai pu contourné ce problème en l'enlevant a chaque fois pour que les pages apparaissent mais souvent c'est impossible

  • LOKAV
    Répondu le 26 avril 2024 à 11:53

    surtout pour les intégration, c'est impossibleUnable to access the form Image 1 Screenshot 20

  • Aries Jotform Support
    Répondu le 26 avril 2024 à 14:31

    Hi LOKAV,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Support, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’m really sorry that this is happening. I cloned and tested your form, and it seems to be working fine as it should. There's a possibility that your internet server connection could be blocked by a VPN if you are using one,

    I cleared your form cache, which might fix a potential issue.

    Can you also share with us the console report when you encounter the issue and the link to your website where you integrated your form so we can check it further and possibly find the cause of this? Here's a guide on how to get a console report from most common browsers.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.


 
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