How to Remove Captcha?

  • atelier3himmobilier
    Demandé le 15 mai 2024 à 14:30

    J'espère que vous allez bien. Je vous écris concernant mon formulaire Jotform que j'ai intégrer sur une landing page system io . J'ai remarqué qu'il ya un CAPTCHA automatique que je n'ai pas ajouté à mon formulaire et ce dernier impacte négativement mon taux de conversion en le rendant moins responsive pour mes utilisateurs, surtout sur les écrans mobiles

    Est-il possible d'enlever ce CAPTCHA automatique de mon formulaire.

    merci d'avance


  • Marehlene_B Jotform Support
    Répondu le 15 mai 2024 à 16:36

    Hi atelier3himmobilier,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, if we receive repeated submissions from the same network/IP address, Captcha will be triggered, even if you did not include a Captcha element in your form. To remove the Captcha, the account or form must be whitelisted. But this feature is only available for users with paid plans. If you are interested of upgrading your account. Let me show you how:

    1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

    How to Remove Captcha? Image 1 Screenshot 50You can also upgrade your subscription on your account’s Upgrade/Billing page.

    How to Remove Captcha? Image 2 Screenshot 612. On the Pricing page, choose the plan you want to buy.

    3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

    Here’s an example of the Bronze plan:

    How to Remove Captcha? Image 3 Screenshot 72After you click on Continue, you'll need to enter your Credit/Debit Card details.

    How to Remove Captcha? Image 4 Screenshot 83If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. Check out this guide for more details about upgrading your account.

    Let us know if you need any more help.

  • atelier3himmobilier
    Répondu le 27 mai 2024 à 10:38

    HELLO, I completed my subscription but the captcha still appers at the end of my form

  • Manilene Jotform Support
    Répondu le 27 mai 2024 à 10:43

    Hi atelier3himmobilier,

    Thanks for getting back to us. Please be aware that multiple submissions from a single network/IP address will activate spam protection/reCAPTCHA, even if you did not include a Captcha widget in your form. To prevent this, the form needs to be whitelisted. A you are already on a paid plan, I have now whitelisted your form, so the captcha should no longer appear.

    Let us know if there is anything else we can assist you with.

  • atelier3himmobilier
    Répondu le 13 juin 2024 à 12:55

    hello, the captcha still appears even after i had a paid plan , please check if you whitlisted our forms

  • Joshua_T Jotform Support
    Répondu le 13 juin 2024 à 12:59

    Hi atelier3himmobilier,

    I have successfully whitelisted your account, which should remove the captchas on your forms.

    Give it a try another try and let us know if you need any other help.