Impossible de télécharger une image

Bonjour,

je vous joins une video pour vous montrer mon problème de téléchargement d'images.

Par avance, merci de votre retour.

Cordialement, Barbara

Hi Barbara,

Thanks for reaching out to us for help. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, unfortunately, we didn't get the link to the video. Can you copy and paste the link here? You can also share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Please also share the link to the form where the issue is happening.

Once we hear back from you, we'll be able to help you with this.

Hi,

in fact all my forms are impacted by the problem : logos and images are not available right now.

Moreover, I can't download a new logo. Here is the link to my video : https://drive.google.com/file/d/1VyEduTnlcclsuGp9SoTZMF91C4yM6gFV/view?usp=sharing

Hi Barbara,

I can see that there's a logo uploaded to your form. Take a look at the screenshot below:

Can you try to use a different web browser? You may also try to restart your internet modem or connect to a different internet service provider.

Give it a try and let us know how it goes.

I still can't load an image as a logo for this form : https://eu.jotform.com/build/241735611124347

it's written : Server error

Do you know why I have this now : see attachment

Still impossible to load an image...

Now it's working...

Do you know what was the problem ?

Hi Barbara,

I'm glad the issue is fixed. As I can see on your video, the Jotform servers returned an error 429, which may to come from your browser or your connection to the internet which send many connection requests. The same reason made the CAPTCHA displaying to verify if you are human. Your computer may have sent many clicks at the same time, or a browser extension was interfering, or something was wrong in your connection to the internet.

Keep us updated and let us know if you need any more help.