Pourquoi ai-je 53 entrées mais seulement 27 soumissions sur certaines questions ?

Je remarque une incohérence dans mes données : pour certaines questions, j'ai 53 entrées mais seulement 27 soumissions. Je ne comprends pas pourquoi il y a cette différence entre le nombre d'entrées et le nombre de soumissions. Je n'ai pas mentionné avoir essayé des étapes spécifiques pour résoudre ce problème, ni reçu de messages d'erreur. J'aimerais comprendre la raison de cette différence pour pouvoir gérer correctement mes données.

Hi memoise,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, could you share the form URL and a screenshot showing where you see 53 entries versus 27 submissions so we can investigate the issue? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.