Message d'autorisation d'accès requise empêchant l'utilisation

Par contre, j'ai un message qui me bloque et me dit "Autorisation d'accès requise"

"Vous n'avez pas la permission de consulter cette ressource.

Vous êtes connecté en tant que "CHANGER DE COMPTE" et à la suite de cela je ne peux pas utiliser le chat bot."

Hi Laura,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you confirm if you're accessing a specific form, submission, etc., when this issue happened? Can you provide us with the link when this error shows up?

After we hear back from you, we’ll know what’s going on and how to help.

Merci pour votre retour et votre rapidité.

C'est quand je clique sur ce formulaire : https://www.jotform.com/fr/build/261376170403047

et je que souhaite utiliser Copilot. Je ne peux pas écrire dans le chat car la capture ci dessous apparait.

Hi Laura,

When I cloned and tested your form, the form copilot worked without the permission access error. Check out the screenshot below to see my results:

I've gone ahead and cleared your form caches. I would also suggest clearing your browser's cache as an additional aid. Can you try it again and see how it goes? If the same thing happens, can you confirm whether the error appears every time you make a request in Form Copilot, or does it show immediately when opening Form Copilot before making any requests?

A screen recording would help us see exactly what’s happening. You can use Loom or upload to Google Drive/Dropbox, then send us the link.

Once we hear back from you, we can help you sort this out.