PDF Editor: Generated PDF file size too large.

Dear Jotform Support staff,

We are currently having some issues with the PDF Editor for one of our forms.

The automated pdf is over 10mb big meaning that we are unable to send them.

And we see no reasons for the pdf to be this big as there are not any pictures and not that many form fields in the form.

We have other forms with similar generated pdfs but their file size if less than 1mb.

Does the size of the file have to do with the content being in Japanese?

Hi Yutaka,

Thanks for reaching out to Jotform Support. Let me help you with that:

The PDF Editor allows you to create PDF reports with custom filenames from form submissions. You can assign filenames dynamically using form fields. However, the knowledge base does not specifically mention that the file size of generated PDFs is affected by the content language such as Japanese, nor does it address file name corruption issues directly related to Japanese characters.

Regarding the large file size (over 10MB) despite no images and few form fields, this is unusual and not directly explained in the available information. Similarly, the corruption of the PDF file name when using Japanese characters seems to be a specific issue that is not covered in the current knowledge base.

To assign a custom filename in PDF Editor, you can:

1. Open PDF Settings on the right side in PDF Editor.
2. Select the edit (pencil) icon under PDF File Name.
3. Enter your desired filename or use form fields to assign filenames dynamically.

Since the file name corruption happens when using Japanese characters, it might be related to encoding or system limitations outside the documented features.

Unfortunately, I don't have specific information about the file size issue or the filename corruption with Japanese characters. Our support team will handle your request for further investigation.

Reach out again if you need any other help.

Dear Support staff,

Are there any new or updates regarding my request?

Best regards

Yutaka

Hi Yutaka,

When I cloned and tested your form, everything worked the way it was supposed to and the PDF file size is not over 10 MB. Take a look at the screenshot below to see my results:

For us to look into this further, will you allow us to download a PDF under your account to see if we can replicate the issue? To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

Since Jotform has a 5MB limit for total email attachments, which cannot be increased. If the total size exceeds 5MB, the attachments will not be included in emails sent through Jotform's default system. To bypass this, you can use a Custom SMTP sender to use your email provider's attachment limit. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Now you should select your custom SMTP in your email properties under email settings in Form Builder, and if you’re using Workflow Builder, do the same there. Check below to see how it looks in Form Builder:

And here’s how it looks in Workflow Builder:

And just to keep everything clear, your second question’s been moved to its own thread, and someone from the Support Team will help you with it. Here’s the link.

When we hear back from you, we’ll be ready to move forward.