Stripe payment: Remove Transaction ID and customer link from email

現在フォームとstripeの連携をしており、お客様に自動メールをお送りする設計にしています。

メールの中にstripeのリンク（添付の赤い部分）が入ってしまい困っているのですが

こちらを削除する方法はありますか？

こちらが該当部分です。

こちらが編集ページです。

Hi JapanCamp,

Thanks for reaching out to Jotform Support. Let me help you with that:

When using Stripe integration in your form, the payment details such as transaction ID and Stripe customer ID are automatically included in the autoresponder email by default. To remove or customize these details, you need to edit the email template and adjust the payment field tags.

Heres how to do it:

1. Go to the Form Builder and open your form.
2. Navigate to the Settings tab, then select Emails from the left panel.
3. Edit the Autoresponder Email by clicking the pencil icon.
4. Locate the payment field tag in the email content. It will look like {myProducts} or similar.
5. Replace or modify the payment field tag by adding a suffix to display only the information you want. For example, use {myProducts:total} to show only the total amount.
6. Remove any tags that display transaction ID or customer ID if you dont want those details to appear.

The available suffixes you can use with the payment field tag include: transactionid, total, subtotal, tax, shipping, product, firstname, lastname, email, addr, city, state, zip, country, and customerid (Stripe).

This way, you can customize the email content and exclude the Stripe links or transaction details you do not want your customers to see.

Give it a try and let us know how it goes.

input3という項目しかなく、そこだけ削除できない

Hi JapanCamp,

Thanks for your follow-up. If you only see the input3 field in your email template and cannot delete the Stripe transaction details, it means the payment details are being pulled from the payment field tag associated with your Stripe integration.

Let me help you with that:

1. Go to the Settings tab in your Form Builder.
2. Select Emails from the left panel.
3. Edit the Autoresponder Email by clicking the pencil icon.
4. Look for the payment field tag, which might be {input3} in your case.
5. Modify this tag by adding a suffix to show only the information you want, for example, {input3:total} to show only the total amount.
6. Remove any parts of the email content that display transaction ID or Stripe customer ID if you do not want those details to appear.

The suffixes you can use include: transactionid, total, subtotal, tax, shipping, product, firstname, lastname, email, addr, city, state, zip, country, and customerid (Stripe).

This way, you customize the email content and exclude unwanted Stripe links or transaction details.

Give it a try and let us know how it goes.

ちなみに購入した商品名、数量、総合計を表にするにはなんてしたら良いの？

Hi JapanCamp,

To display the purchased product name, quantity, and total amount in a table format in your autoresponder email, you need to customize the email content using the payment field tags with appropriate suffixes.

Heres how to do it:

1. Edit the Autoresponder Email template in your form settings under the Emails section.
2. Use the payment field tag with suffixes to display specific details:

These tags will output the respective information from the Stripe payment integration.

You can arrange these tags in an HTML table within the email content editor to create a clear table layout for your customers.

Give it a try and let us know how it goes.

ちなみに表示される金額部分と数量部分を日本語にしたいし、合計金額は円をつけたい

Hi JapanCamp,

To display the quantity and amount parts in Japanese and add the yen symbol to the total amount in your autoresponder email, you can customize the email content like this:

このように、数量の前に「数量:」と表示し、合計金額の後に「円」を付けることで日本語表記にできます。

メールの編集画面でHTMLテーブルを使って整形すると見やすくなります。

Give it a try and let us know how it goes.

そのままコピペするように作って

Hi JapanCamp,

Here is the exact HTML code you can copy and paste into your autoresponder email content editor to display the purchased product name, quantity in Japanese, and total amount with the yen symbol in a table format:

Simply paste this code into the email content editor of your autoresponder email template.

Give it a try and let us know how it goes.

【12/13（土）のみ有効】 (Amount: 5,000.00 JPY, Quantity: 4)ってなっているのを変えたいのに変わらない

Hi JapanCamp,

The display format like 【12/13土のみ有効】 (Amount: 5,000.00 JPY, Quantity: 4) is generated by the payment field's default label format in the autoresponder email.

To change this, you need to customize the payment field tag in your email template by using suffixes to show only the parts you want, such as product name, quantity, and total amount separately.

Heres how to do it:

1. Go to the Settings tab in your Form Builder.
2. Select Emails from the left panel.
3. Edit the Autoresponder Email by clicking the pencil icon.
4. Find the payment field tag (e.g., {input3}) in the email content.
5. Replace it with individual tags using suffixes like {input3:product}, {input3:quantity}, and {input3:total} to display each detail separately.

This way, you can avoid the default combined label format and customize the display to your preference.

Give it a try and let us know how it goes.

【12/13土のみ有効】 (Amount: 5,000.00 JPY, Quantity: 4)
となっているものを
【12/13土のみ有効】5,000円、4点　という表示にするには？



Hi JapanCamp,

To display the product information in your autoresponder email as 【12/13土のみ有効】5,000円、4点 instead of the default format 【12/13土のみ有効】 (Amount: 5,000.00 JPY, Quantity: 4), you need to customize the email content by separating and formatting the payment field tags manually.

Here is an example of how you can format it in your email content editor:

【12/13土のみ有効】{input3:total} 円、{input3:quantity}点

If the date part (【12/13土のみ有効】) is part of the product name, use {input3:product} to include it and then format the amount and quantity as shown.

For example:

{input3:product} {input3:total} 円、{input3:quantity}点

This will output the product name (including the date note), followed by the total amount with yen symbol and the quantity with "点".

Give it a try and let us know how it goes.

【12/13（土）のみ有効】 (Amount: 5,000.00 JPY, 数量: 2)

【12/14（日）のみ有効】 (Amount: 5,000.00 JPY, 数量: 1)

数量

合計15,000.00 円から変わらないよ、、、

Hi JapanCamp,

The default display format you are seeing, such as 【12/13土のみ有効】 (Amount: 5,000.00 JPY, 数量: 2)【12/14日のみ有効】 (Amount: 5,000.00 JPY, 数量: 1)数量合計15,000.00 円, is generated by the payment field's default label format in the autoresponder email.

To customize this and display the amounts and quantities in your preferred format, you need to use the payment field suffixes to separate and format each part individually.

Heres how to do it:

1. Go to the Settings tab in your Form Builder.
2. Select Emails from the left panel.
3. Edit the Autoresponder Email by clicking the pencil icon.
4. Find the payment field tag (e.g., {input3}) in the email content.
5. Replace it with individual tags using suffixes like {input3:product}, {input3:total}, and {input3:quantity} to display each detail separately.

This allows you to avoid the default combined label format and customize the display to your preference, such as showing the product name with date, total amount with yen symbol, and quantity with "点" or "個".

Unfortunately, if you have multiple products with different dates and quantities, you may need to manually format each product line in the email content using these tags.

Give it a try and let us know how it goes.

 (Amount: 5,000.00 JPY, 数量: 2)っていうのと

 (5,000円, 数量: 2)にするには？

Hi JapanCamp,

To change the display from (Amount: 5,000.00 JPY, 数量: 2) to (5,000円, 数量: 2) in your autoresponder email, you need to customize the payment field tags in your email template.

Specifically, replace the default payment field tag with individual tags and add the yen symbol manually for the amount part.

For example, use this format in your email content editor:

({input3:total} 円, 数量: {input3:quantity})

This will display the amount with the yen symbol and the quantity in Japanese as you want.

Give it a try and let us know how it goes.

表記に英語も残っちゃうんだよ、、、

Hi JapanCamp,

To completely remove the English labels like "Amount" and "Quantity" from the Stripe payment details in your autoresponder email and show only Japanese text with the yen symbol and quantity in Japanese, you need to use the payment field suffixes in your email template.

Heres how to do it:

1. Go to the Settings tab in your Form Builder.
2. Select Emails from the left panel.
3. Edit the Autoresponder Email by clicking the pencil icon.
4. Find the payment field tag (e.g., {input3}) in the email content.
5. Replace it with individual tags using suffixes like {input3:product}, {input3:total}, and {input3:quantity} to display each detail separately without the default English labels.

For example, you can format it like this:

{input3:product} {input3:total} 円、数量: {input3:quantity}点

This will display the product name, total amount with yen symbol, and quantity in Japanese without the English labels.

Give it a try and let us know how it goes.

{input3:product}

{input3:quantity}

合計{input3:total} 円

って設定しているけど変わらない

Hi JapanCamp,

It seems you have set the email content with {input3:product}{input3:quantity}合計{input3:total} 円 but the display is not changing as expected.

This issue may occur if the payment field tag {input3} is still being used elsewhere in the email content or if the email editor is caching the old content.

Here are some suggestions to try:

1. Make sure to remove any other instances of the {input3} tag without suffixes in the email content.
2. Clear the email content and re-add the tags with suffixes exactly as {input3:product} 数量: {input3:quantity} 合計: {input3:total} 円.
3. Save the changes and send a new test submission to check if the email content updates.

If the problem persists, please share a screenshot of your current email content editor so we can better understand the setup.

Give it a try and let us know how it goes.

Hi JapanCamp,

While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Japanese Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, at the moment, it's not possible to remove Transaction ID and Stripe customer ID from the emails that are sent to your users.

While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

If you would like to customize how the price is shown or to customize how they are shown, you'll have to create product selection using basic form fields like multiple-choice fields and custom calculation.

Thanks for your patience and understanding, we appreciate it.