Billing: Unrecognized Credit Card Charge

2月20日に弊社の利用カードから約10万円の引き落としがありました。

役員共に引き落としの内容はわかりません。

こちらを調べていただくことは可能でしょうか。

Hi 株式会社ギーカーズラボ人事部,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the charge of approximately 100,000 yen on your company card on February 20th, please note that Jotform does not store or display full credit card numbers due to PCI compliance. Only the first and last four digits of credit card numbers are visible. Also, transaction details are managed between the payment gateway and the payer, and Jotform acts only as an intermediary. Therefore, detailed information about the charge itself is not accessible through Jotform.

If you want to check your account plan or billing details, you can do so by going to your Workspace, clicking on your profile avatar, selecting Settings, and then Billing. There you can see your plan and payment methods.

Unfortunately, we cannot directly investigate or provide detailed information about the specific card charge you mentioned. Our support team may redirect your request to the related team for further assistance.

Let us know if you have any other questions.

Hi recruit_recruit427,

Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Japanese Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Thank you very much.

I hope you can immediately understnad the reason why this happeded.

Hi recruit_recruit427,

I’ve checked your email address, and the account that you're using to contact us isn’t subscribed to any of our paid plans. Can you share your other email address that could have been used to create an account with Jotform? Or, can you send us the details below to help us locate the account where this charge was incurred:

1. The last payment amount: 
2. The last transaction date: 
3. The last four digits of your card: 
4. The expiration date of your card: 
5. The type of card (Visa, Mastercard, Amex, etc.): 

If your PayPal account is charged, can you share your PayPal email address?

Once we hear back from you, we'll be able to help you with this.

Okey. I understood it.

But, sorry. I don't know the answer of 4 and 5.

1, 106,920yen

2, 2/20

3, 2750

Hi recruit_recruit427,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Okey, thank you very much.

I'm waiting for your message.

Hi recruit_recruit427,

It will help us locate the charge faster and more accurately if you can provide the expiration date and card type (Visa, Mastercard, Amex) of your company's card. Or if you can upload here the invoice showing the transaction details. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Hi recruit_recruit427,

Since we haven't heard back from you in a while now, we'll go ahead and close this thread. You may reply here again to reopen this.

Let us know if you need more help.