Geen informatie zichtbaar bij ingezonden formulieren op iPad-app na iOS-update

User Message
er wordt geen informatie meer weergegeven bij ingezonden formulieren op mijn mobiele app (ipad). er staat alleen datum ingezonden. mijn ipad is geupdated naar de recentste ios update en afsluiten/uitloggen helpt ook niet. in de web browser zie ik wel de details van de ingezonden formulieren.

Environment Details

• App: Jotform
• Platform: Ios
• App Version: 2.12.41
• Device: User Device: Apple - iPad - Tablet - 18.6.2

Hi dagmarbesteman,

Our Dutch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question,

I can show you how to sync your data on the Jotform Mobile App. Let's do it:

1. On your My Forms page, tap on the Gear icon in the top right corner of the screen to open Settings.

2. While in Settings, scroll down and tap on the Refresh icon in the Sync Your Data section.

If you want the app to refresh and get the latest data without any issues, you should enable the Background App Refresh feature for the Jotform App in your phone settings.

Reach out again if there’s anything else we can do for you.

Hi Batuhan,
Thank you for the reply. I did both the refreshing and checked my settings,
but it still doesn’t work unfortunately. Is there anything else I can do?
Kind regards,
Dagmar
...

Hi Dagmar,

Thanks for reaching out Jotform Support, I was able to replicate it on a test form so I will escalate this to our L2 team for further investigation.

Let us know if there’s anything else we can help you with.

Hello,
It now seems that this happened to all the form submissions that have ever
been sent. I cannot get any data anymore in the mobile app on my iPad. I
really do need this fixed as soon as possible for my work. Can you please
help me with this?
Kind regards,
Dagmar
...

Hi Dagmar,

Thanks for reaching out to Jotform Support. I understand how important it is for you to access your data on your iPad for your work. 

Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Reach out to us if you need any more help.