Missing Form

  • verenaschulz
    Gefragt am 14. März 2024 um 08:35

    Hallo! Vor meiner Elternzeit hatte ich ein Formular erstellt, das nun nach meiner Rückkehr auf mysteriöse Weise verschwunden ist: https://form.jotform.com/213293875041052

    Können Sie mir bitte weiterhelfen?

    Danke!

    Verena Schulz

  • Rene Jotform Support
    Geantwortet am 14. März 2024 um 09:00

    Hi Verena,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I believe you are asking about a form that is missing from your account. I can see that this is very stressful. Rest assured, I’m here to help. I've checked the form URL you've provided and ran to this error:

    Missing Form Image 1 Screenshot 30

    Can you please check your account's Trash to see if it's there? Let me show you how:

    1. On the left side of your account's My Forms, scroll down to reach Trash and click on it.
    2. Hover your mouse to the form you're looking for and once found, click Restore on the right. Go back to All Forms to see the restored form.

    Missing Form Image 2 Screenshot 41

    Please note that there is an orange banner on the top portion of the page. That indicates that a deleted form will be retained for 30 days before it's fully deleted or purged. Additionally, if you are unable to find the form, unfortunately there is no way it can be restored any more.