Account: I want to change payment method

Sehr geehrtes Jotform team,

da wieder die Jahresgebühr für Jotform fällig ist, möchte ich gern als Zahlungsmethode die neue Kreditkarte hinterlegen, leider wird diese leider nicht eingespielt. Ich weiß leider nicht warum. Im Grunde sehe ich immer nur das "Ladefenster" was nie zum Ergebnis führt.
Können sie mir bitte einen Tipp geben wie ich die Kreditkarte hinterlegen kann? Ideal wäre tatsächlich wenn wir den Status auf "Zahlung per Rechnung" ändern könnten. Wäre das auch eine Option?

Viele Grüße,

Maria Utschig

Ducati Motor Deutschland

Hi dmd.salesplanning,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question.  Just to make sure that I understood what you're asking, do you want to change your payment method? To switch subscription payment methods, you will need to downgrade your account to Free and then upgrade using a credit card as a payment method.

Please check our guide about How to Cancel Your Subscription and this guide about How to Upgrade My Account

Let us know if there’s anything else we can help you with. 

Dear Camila,

englisch is fine for me :)

You are right. I would like to delete the old credit card and add the new one (our company credit cards have an availability of 1 year). To add the new one is not possible as you can see in the screenshot. How could we forward? Should I send you the correct data per screenshot so that you can try to add the information?

Best regards,
Maria

Hi Maria,

Thanks for getting back to us. May I verify if you already downgraded and tried to change the payment method, but it's still showing a loading window? If so, can you please try to do again using a different browser, like incognito.

Please let us know if there’s anything else we can help you with. 

Dear Camila,

That was the solution :) I don't know why I didn't come up with the idea myself.

Then I have another question. Due to german tax rule I need a correct invoice of the payment with Tax and also the adresse.

BR Maria

Hello dmd.salesplanning,

Thanks for getting back with us. I've moved your other question to a separate thread to avoid confusion. You can check my answer here.

Let us know if there’s anything else we can help you with.