Account Suspended

  • Paul Drescher
    Asked on 26. März 2024 um 05:28

    Hallo, ich wollte mal anfragen, warum mein account gesperrt wurde?

  • Sheena Jotform Support
    Replied on 26. März 2024 um 05:35

    Hello Paul

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. The account is suspended as you were collecting passwords in your PDF Form. Collecting any type of login credentials and passwords from the users is against our Terms of Use.

    Account Suspended Image 1 Screenshot 20


    As the form hasn't gathered any data yet, I've removed the offending fields and reactivated the account. Please avoid collecting login credentials to prevent potential suspensions in the future.

    Let us know if you need any additional help.