My account has been suspended

  • David Bor
    Gefragt am 4. April 2024 um 12:47

    Goedeavond,


    Zojuist de melding gekregen dat het account suspended is?


    Kunnen jullie het accont weer activeren?


    Alvast dank


  • Edwin Jotform Support
    Geantwortet am 4. April 2024 um 14:13

    Hi David,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've checked your account and see that it was suspended because our system thought your form might be used for clickbait. We've reactivated your account for you now. We see that the form only contained images. Consider adding more fields to your form to prevent your account from being suspended again.

    Let us know if you have any other questions. 

 
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