Notification email: Date field doesn't appear

  • Querbeatband
    Asked on 4. April 2024 um 17:35

    Es funktioniert alles außer das Textfeld Datum kommt bei mir nicht als Email an, alles andere funktioniert

  • Jason Jotform Support
    Replied on 4. April 2024 um 20:04

    Hi Querbeatband,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Notification email: Date field doesnt appear Image 1 Screenshot 30

    I checked your Notification Email setup and can see that the date of the event is included. However, the "Datum der Veranstaltung" field on your form is not set as required. So if someone skips it while filling out the form, then you won't be able to receive any information on the event date. Let me help you with that:

    1. In the Form Builder, just simply right-click on the Date field.

    2. Select the Require option.

    Notification email: Date field doesnt appear Image 2 Screenshot 41

    As you noticed in the short video, the form wouldn't progress to submit if the required Date field is empty.

    Give it a try and let us know if you need any help.

 
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