Forms werden nicht geladen (bravo.de)

hallo jotform,

unsere auf bravo.de eingebundenen forms koennen seit ueber einer stunde nicht geladen werden. vermutlich durch ueberlastung?

beispiel: https://www.bravo.de/916-awards-kategorie-bestes-creatorprodukt-praesentiert-von-hoodie-hoo-403497.html

also jot form request: https://bauerxcelmedia.jotform.com/events/form/250963488969884/?ref=https%253A%252F%252F

das sind leider sehr wichtige votings und es waere klasse, wenn die wieder geladen und benutzt werden koennen.

danke fuers ueberpruefen.

gerne auch an Stefan.Schaefer-Boehm@bauerxcel.de, Peer-Olof.Fuelsch@bauerxcel.de, Marcel.Semmler@bauermedia.com antworten.

best

marcel

Hi Marcel,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

Thanks for your patience and understanding, we appreciate it.

thanks jefferson, we've already reached out / created a support ticket through our enterprise account, too.

you can close this query.

have a nice weekend!