-
WRennerGmbH -
Arslan Jotform SupportHi WRennerGmbH,
Thanks for reaching out to Jotform Support. Our German, Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I cloned your form and tried to replicate the issue, but everything worked the way it should. Check out my results in the screencast below:
Can you share a quick screen recording of what’s happening so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.Once we hear back from you, we'll be able to move forward with this.
-
HHr. Braun
Thank you for your help.
It has now become apparent that the error only appears in the browser view from our company network environment and not outside of our network.
So the error doesn't actually exist.
The ticket can therefore be closed.
Thank you and best regards.