Ich komme nicht mehr in mein Konto wegen fehlendem Zugriff auf E-Mail und Code

I am unable to access my account because I no longer have access to the email address kundenservice@happykredit-antrag.com. Although I know the password, I cannot log in because a code is always sent to that email, and I cannot retrieve it. The customer applications are forwarded to my still active email address kontakt@thomas-roehl.com. I would like to change my login email to kontakt@thomas-roehl.com and keep receiving my forms there. I have been requesting this help for months without success. I do not have a subscription; the service is free. The issue is urgent as I need access to my account and forms. My name is Thomas Röhl. When asked if I want to create a ticket, I confirmed with "Yes, Please create ticket."

Hi Thomas,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, visit the Jotform account recovery guide at this link: How to Recover Your Jotform Account. Then, fill out the recovery form on that page with your current details and explain your situation, including the fact that you no longer have access to your old email and want to update it to your new active email.

And finally, submit the form and wait for the Jotform support team to review your request and assist you in changing your login email and regaining access to your account. This process is designed to securely verify your identity and help you regain access to your account and forms, even if you can't access the old email address.

Give it a try and let us know how it goes.