Vraag over jaarlijkse non-profit korting en Bronze tarief aan 17 euro per maand

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ik kon enkel maandelijks upgraden en niet jaarlijks via de korting voor non-profit. daardoor betaal ik nu veel meer. wij steunen o.a.vzw het Berrefonds die mensen helpt in rouw rond het verlies van een kind en een baby. ook helpen we Linus in zijn sportief doel voor ironman hawaii....hoe kunnen we dit rechtzetten voor Bronze tarief te betalen aan 17 euro per maand....

Platform
Android

Appversion
2.12.37

Deviceinfo
User Device: samsung - SM-S901B - Handset - 16

Source
Report

App
Jotform

Hi Wendy,

Thanks for reaching out to Jotform Support. Our Dutch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi Wendy,

I heard back from our relevant team. To get the nonprofit Bronze yearly rate, you’ll need to apply for the nonprofit discount. Once it’s approved, the discounted yearly price will apply. We aren’t able to manually change the rate or refund past payments, unfortunately

Let us know if you have any other questions.