Zertifikat abgelaufen

das Zertifikat ist gestern abgelaufen und wir haben keinen Zugriff mehr auf unser Jotform Enterprise customer.

Unser Infrastruktur Provider hat das neue Zertifikat gestern nachmittag schon bei uns eingespielt. Im Jotform wollten wir dieses gestern abend um 17:00 Uhr einspielen was dann aber nicht mehr möglich war da wir keinen Zugriff mehr hatten.

Gibt es einen Support welcher uns hier helfen kann das neue Zertifikat zu hinterlegen? Wir benötigen dringend Enterprise customer Support. Wir sind zahlender Kunde.

Hi Nina Bütikofer,

Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.

Hi Nina,

Thanks for your patience. I've temporarily disabled SSO on your server, so you should now be able to log in using your username and password. Once you're logged in, you can update your SSL certificate.

Give it a try, and let us know if you have any other questions.

Hi

I can access this side here for this thread but our infrastructure provider has changed the certificate for our side: https://spitalverbund-ar.jotform.com/

Could you please update our SSO-certificate of our company to this one:
-----BEGIN CERTIFICATE-----

MIIC0DCCAbigAwIBAgIQPbFeULK6zJ9BtutwbIIAFTANBgkqhkiG9w0BAQsFADAk

MSIwIAYDVQQDExlBREZTIFNpZ25pbmcgLSBhZGZzLmFyLmNoMB4XDTI2MDIxMTA4

MzA0OFoXDTI3MDIxMTA4MzA0OFowJDEiMCAGA1UEAxMZQURGUyBTaWduaW5nIC0g

YWRmcy5hci5jaDCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBAMm4fzsK

Ucq/LDCUJtn3ElKWsXuAZiVtkfAqvTv0satI/LAy4mNk/OWdYlYwbvSI518oGTPE

if4sf9QBukQ4jLpI+mK3hFL0x2is/aqs5/V528BwvEDF9IfSyAGIFsHn95Hobsp5

oZUhT6JEBvzU8UqisDUC7XoeyrbMRkMENrlXK73Kk7h7ZByh9aDmpKrm8djVrqNw

VjjDlFSP7TVSWrGsFLIyp1UZZxdbT7dOTsllPpL0epzXhXX0fcLjtHqvtOw7NPAB

J0c8fhmBO/6txajlrxMHRKF4mCDo5SvhCwP2uhGUCfgVejJL558bMNfnA07jmYFm

BsYz9ntYZcAdUosCAwEAATANBgkqhkiG9w0BAQsFAAOCAQEAib0DvKzfdVHAHiER

3ZblRXBfhMwix2EdIhNwwqv5tlFVzgDusif/ZBBwsbFa6B+EH7FJPTWw9R6ELPuv

V28wEabDs+/iLTnJP+sWmzu9yxU/vmuehEOnfxeWPYVeQTkpCF9IgcvmJaxhQtcM

C6sCSppzezrsdxBbmCpO4r+8KUSgaTOWUn68//ej3Q3ZaEa4wFKJCI+v6jofZL+0

s2Mh0uuJ9+TQjekCBfOGaci7lRJ7o071OGpuGlbSd0OzJ7j521BCXjx4wQ/GPWKs

IV+nDskin5XyWpo0CsBKh1SerSKzq2LMeqv4S4FyyVzF0//4LyDkmj+F9Q7sfaoe

XS1Xig==

-----END CERTIFICATE-----

Hi Nina,

Thanks for getting back to us. Michel from your company has also reached out for updating this certificate. Were you able to update it since I can see that SSO has been enabled now on your server?

Let us know if there is anything else you need help with.