Login Problem: Keine Passwort-Zurücksetzungs-E-Mail erhalten

Ich habe gestern ein Formular erstellt und habe heute noch Änderungen vorzunehmen. Ich kann mich aber nicht mehr einloggen und eine E-Mail bekomme ich nicht wenn ich Passwort vergessen anklicke.

Hi,

Damit wir dir beim Zugriff auf dein Konto helfen können, brauche ich zuerst deine Zugangsdaten.

Bitte teile mir die E-Mail-Adresse des Jotform-Kontos mit, auf das du gerade keinen Zugriff hast, damit ich prüfen kann, ob sie mit einem Jotform-Konto verknüpft ist.

Reach out again if you need any other help.

Hi Torsten,

Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have German Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, I checked the account that you used to create this Help Center thread and can see that it's a Guest account. Take note that Guest accounts are temporary accounts with one-time login only. You won't be able to receive an email notification for the reset password at your email account.

You can use the same email address you used for your Guest account to create a Starter plan account. To create a new account, you can go to this link. If you're asking about a different account, you can share with us the email address or username of the account so that we can check. You can also share with us the URL of the form that you created so that we can use it to trace the account.

Keep us updated and let us know if you need any more help.