Enterprise Server: Forms are not accessible

  • Kupke
    Gefragt am 11. April 2023 um 06:59

    Hello Jotform Support,


    please check our enterprise server https://forms.manq.de/ - Forms are not accessible / useable.


    Greetings

    Daniel Kupke

  • Kupke
    Geantwortet am 11. April 2023 um 07:00

    Enterprise Support Forum is also offline - not very clever to disable the personal e-mail support and connect server and support forum

  • Elbert_A Jotform Support
    Geantwortet am 11. April 2023 um 07:05

    Hi Daniel,

    Thanks for reaching out to Jotform Support. I've forwarded this thread to the Enterprise team. They'll be reaching out to you soon.

    Thanks for your patience.

  • Ed Enterprise Customer Success Engineer
    Geantwortet am 11. April 2023 um 07:19

    Hi Daniel,

    I've just been able to replicate and have reported it as urgent to the infrastructure team, I'll update you as soon as I hear back.

    Thanks,

  • Parker Jotform Support
    Geantwortet am 11. April 2023 um 10:21

    Hi Daniel,

    We had an issue earlier with a problematic commit that caused an error for users accessing their servers. The commit has been reverted and I checked your server and was able to access it now.

    Let us know if you're still having any issues accessing your server.