Formular und Nachrichten sind verschwunden

Hallo,

unser aktuelles Formular mit den gesamten Nachrichten ist verschwunden. Es ecxistiert plötzlich nutr noch ein altes Formular, das gar nicht mehr aktiv ist. Können Sie uns da helfen? Fehlt da vielleicht eine Lizenz oder ähnliches?

Vielen Dank im Voraus.

Mit freundlichen Grüßen

Matthias Hillmann

0049 2555 92920

Hello Matthias,

Thanks for reaching out to Jotform Support. I'd like to let you know that I'm using a translation tool to provide assistance. But if you would prefer to get assistance in the German language, we will leave a message to them but there will be a delay and they will answer you as soon as they are available again.

Regarding your question, I have checked your account and I noticed that you have 3 forms. 2 new forms and the old one you mentioned in your question. Also, I noticed that there are no submissions associated with these forms. Can you share the form URL which has this issue? Also, it will help us if you share any submission IDs for the form.

Once we hear back from you, we'll be able to help you with this.