Wir bekommen leider von unserem Formular keine Antwortmails.

Hallo,

wir bekommen aktuell leider von unserem Formular kaum Antwortmails zugestellt. Eine Antwortmail ist durchgekommen mit einer großen Zeitverzögerung. Ich habe schon unterschiedliche Empfängermails versucht.

Gibt es von Ihrer Seite Zustellprobleme? Im Backend werden alle Anmeldungsversuche erfasst.

Aber alle unsere Tests klappen leider nicht. Über eine schnelle Hilfe würden wir uns sehr freuen.

Vielen Dank und Grüße

Torsten Royère

P.S. Der Benutzername unseres Accounts lautet: torstenroyere

Hello Torsten

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the German language, we can forward your ticket to our German team. However, please note that it could take longer to receive a response.

Our developers are aware of the problem and are currently working on it. We'll inform you here as soon as it's fixed.

Thanks for your patience and understanding, we appreciate it.

Hello Torsten,

Thanks for your patience, we appreciate it. I just received word from our Developer Team that they have resolved the issue, so everything should be back to normal now. Can you give it a shot and let me know how it goes? 

Let us know if there's anything else we can help you with.

Hello Danilo,

thank you very much for the quick help. It seems to be working again.

Hello Torsten,

Thanks for getting back to us. We're glad that the issue is fixed. Keep us updated and let us know if you need any more help.

Thanks for your patience, we appreciate it.