Embedded form's encryption logo is covered by the form's Start button

  • florianwallner
    Gefragt am 5. Dezember 2023 um 10:00

    Embedded forms encryption logo is covered by the forms Start button Image 1 Screenshot 20

    Das Label welches sagt das die Antworten verschlüsselt werden ist hinter dem Start button. Kann ich das irgendwie ändern?

    Jotform Thread 9743561 Screenshot
  • Harshad_P Jotform Support
    Geantwortet am 5. Dezember 2023 um 12:13

    Hi Florian,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've checked your form and I can see that the Encryption logo has been moved to the bottom of the form. Check out the screenshot of my results:
    Embedded forms encryption logo is covered by the forms Start button Image 1 Screenshot 20
    Can you please confirm if the issue has been resolved?

    Reach out to us if you need any more help.

  • florianwallner
    Geantwortet am 5. Dezember 2023 um 12:24

    English is fine for me too.

    The Problem still remains. I also see that the Encryption logo is at the bottom in the preview when I view it on jotform.com but when I embed it in my Shopify shop it is behind the button. I can fix the issue by decreasing the font size of the Title "Kontaktformular" but I really do not want to do this since I like is this way.

    So I hope their is an other way to fix this.

  • Billy Jotform Support
    Geantwortet am 5. Dezember 2023 um 15:33

    Hello Florian,

    Thanks for getting back to us. Can you share with us the URL where the form is embedded so we can further check? In the meantime, try using a different embed code and see if that works. For example, if you're currently using the script embed code, use the iframe embed code instead or vice versa.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • florianwallner
    Geantwortet am 7. Dezember 2023 um 10:10

    The Problem has been solved by using an ifram. What exactly is an ifram if I may ask?

  • Harshad_P Jotform Support
    Geantwortet am 7. Dezember 2023 um 10:19

    Hello Florian,

    Thanks for getting back to us. The iframe is an HTML element commonly used to embed third-party services in web pages. It uses a separate iframe which prevents conflict between the web page and embedded form. So basically keep two things separate.

    Reach out to us if you need any more help.