Account: I can't find a form on my account

  • AssistentOvi
    Gefragt am 13. Dezember 2023 um 10:35

    Wir haben folgendes Formular erstellt: https://form.jotform.com/233411761693053

    Leider ist es unter dem Account assistent@ovi.de nicht mehr aufzufinden, wahrscheinlich haben wir aus Vershene eine ander E-Mail Adress genutzt.

    Können Sie es bitte in diesem Account verfügbar machen, oder eine Reaktivierungs E-Mail des anderen Accounts schicken.


    Vielen Dank,

    Heinrich Blank



  • Harshad_P Jotform Support
    Geantwortet am 13. Dezember 2023 um 11:21

    Hi Heinrich,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've checked the form you have mentioned and I can see that it is currently located in your account with the email address assistent@ovi.de. Can you please log in to this account and then check the My Form Page you should be able to find it. I also suggest checking all the folders you might have created in case the form is moved in there.

    Reach out to us if you need any more help.

  • AssistentOvi
    Geantwortet am 14. Dezember 2023 um 02:42

    Deepl Translate (https://www.deepl.com) is the better Tool ;-)

    But English is also fine for me.

    I'm logged in as assistent@ovi.de, which I could created somehow again. A password reset with that E-Mail-Adress did not work.

    Account: I cant find a form on my account Image 1 Screenshot 30

    But no forms are there:

    Account: I cant find a form on my account Image 2 Screenshot 41

  • Mahmoud Jotform Support
    Geantwortet am 14. Dezember 2023 um 03:22

    Hi Hi Heinrich,

    Thanks for getting back to us and sorry for the inconvenience caused by us. I checked the form and it is not under your account. It's associated with another account under the email address as*is**nt@o*ic*rs.de. If you have access to this email, you can log in to the account and you will find the Form there.

    Let us know if you have any other questions.