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jianfeiすみません、署名後登録できないです。
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Cristy_PHi jianfei,
Our Japanese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, can you explain a bit more about the issue, so I can get a better idea of what's happening?
As soon as we hear back from you, we can move forward with a solution.