Trustpilotレビューの承認状況に関する緊急確認依頼

Jotform サポート担当者様

お世話になっております。

現在、実施中のアンケートが回答上限に達してしまい、受付が停止して大変困っております。

明日までに受付を再開したいため、以下の2点について至急ご確認とご対応をお願いできますでしょうか。

1. レビュー投稿（Trustpilot）の優先承認

「Increase Limits」の申請としてTrustpilotにレビューを投稿いたしました。至急の審査・承認をお願いいたします。

レビューURL: https://www.trustpilot.com/reviews/6a8524333b58f0809f7d8c18

2. メール招待（Invite Friend）の登録・反映確認

併せてメールで招待を送信いたしました。招待相手の登録が完了しているか、またアカウントへ枠（+10件）が反映されているかの確認をお願いいたします。

お忙しいところ恐縮ですが、明日までの再開に向けて何卒よろしくお願い申し上げます。

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(English Translation for Support Team)

Hi Jotform Support Team,

My live survey is currently blocked due to reaching the submission limit. I urgently need to resume collecting responses by tomorrow. Could you please assist with the following two items?

1. Expedite the approval of my Trustpilot review for the "Increase Limits" campaign:

https://www.trustpilot.com/reviews/6a8524333b58f0809f7d8c18

Thank you very much for your urgent assistance!

Hi Risako,

Thanks for reaching out to Jotform Support. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Japanese Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, I've checked the Trustpilot review link you provided, and it shows a message that the page couldn't be found.

Can you double-check the link? If the link is correct, can you share a screenshot of your Trustpilot review? If it's in Japanese, translate the page to English before taking the screenshot so we can review the details more easily. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Once we hear back from you, we'll be able to help you with this.

Hi Rica,

Thank you for your reply.

I double-checked the Trustpilot link, and it opens correctly on my end. As requested, I have attached a screenshot of my review to this post for your reference.

Since my live form is currently blocked and I urgently need to resume it by tomorrow, please review the screenshot and approve the submission limit increase as soon as possible.

Thank you for your assistance!

Hello nozakirisako,

Thanks for getting back to us and for the additional details. I've forwarded this to the related team. We'll get back to you via this same thread once we get an update. We highly appreciate your patience in the meantime.

Let us know if you need any more help.

Hi Norwyn,

Thank you for escalating this to the team.

As my live survey is currently active and completely blocked for respondents, this is extremely urgent for us. I truly appreciate your assistance in getting this approved and increasing the submission limit as soon as possible today.

Looking forward to your update.

Hello nozakirisako,

Thanks for getting back to us. I understand the urgency of the situation, so I've sent a follow-up message to the relevant team working on this request and asked for any updates we can share. I'll let you know here as soon as I hear back from them.

We appreciate your patience and understanding while we continue looking into this.

Hello nozakirisako,

Thanks for waiting while we looked into this. The review you shared has been removed, which is why we’re unable to access it using the link you provided.

Could you please post your review again and then share the new review link with us here? Once we receive the new link, we’ll be happy to take another look and help you further.