# RAASM USA | Jotformお客様の導入事例

導入事例

# RAASM USA solidifies customer relationships with Jotform Enterprise

RAASM USAがJotformエンタープライズを活用して保証管理、コミュニケーションの自動化、製品レポートの効率化をどのように実現しているかをご覧ください。

[営業チームにお問合せ](https://www.jotform.com/ja/enterprise/contact-sales/)[全文を読む](https://www.jotform.com/blog/case-study-raasm-usa/)

![Image 1: Case Study, Miami-Dade County Public Schools](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvZW50ZXJwcmlzZS12Mi9hc3NldHMvaW1nLW1pbi9jYXNlLXN0dWRpZXMvcmFhc20tdXNhL2hlcm8ucG5n/hero.png?w=1024&t=1)

### クレーム処理の自動化で顧客満足度を向上

## 91%

応答時間を改善

## 100+

世界中の国々で利用可能な製品

## 250

世界中の販売代理店

![Image 2: RAASM USA](https://cdn.jotfor.ms/p/enterprise-v2/assets/img-min/case-studies/raasm-usa/logo.svg)

**業界：**製造業

**組織の規模：**ラージ

### RAASM USA

RAASMは、さまざまな業界向けに流体移送機器の全ラインを設計・開発・製造しています。イタリアにある28エーカーの敷地内に、220,000平方フィートの最先端施設を構えています。

### 活用事例

データ収集、ワークフロー自動化、カスタムソリューション、モバイルアプリ、コストレポート、プロセス改善

*   ### Challenge

The team at RAASM USA needed a better way to track and manage warranties, which were processed using email, phone, QuickBooks, Excel, and Dropbox. This siloed system made critical information difficult to find or not accessible to those who needed it.

*   ### Solution

RAASM USA uploaded its static PDF claim form to Jotform Enterprise, creating a dynamic online form that automates the entire process and enables the team to track claim status and replacement costs in real time.

*   ### Results

Information is now easily accessed in one place, improving response times, enabling equipment tracking, and informing replacement cost analysis and product improvements.

## I can knock it out in five minutes.

![Image 3: Quote Top](https://cdn.jotfor.ms/p/enterprise-v2/assets/img-min//components/quote-top.svg)
### It used to take me an hour to find all the information I needed to respond to one product claim. Now I can knock it out in five minutes and go on about my day.

![Image 4: Quote Bottom](https://cdn.jotfor.ms/p/enterprise-v2/assets/img-min//components/quote-bottom.svg)

## Eric Dotson

Manager of Technical Services, RAASM USA

## 他のお客様事例をチェック

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### ACS Stainless Steel Fixings Ltd.は、Jotformエンタープライズでビジネスを管理しています。

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[記事を読む](https://www.jotform.com/blog/case-study-acs-stainless-steel-fixings-ltd/)

![Image 7: Freedom Boat Club Logo](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvZW50ZXJwcmlzZS12Mi9hc3NldHMvaW1nLW1pbi9jYXNlLXN0dWRpZXMvZnJlZWRvbS1ib2F0LWNsdWIucG5n/freedom-boat-club.png?w=40&t=1)

### How Freedom Boat Club doubles productivity and reduces turnaround times with Jotform Enterprise

by Lainie Johnson

[記事を読む](https://www.jotform.com/blog/case-study-freedom-boat-club/)