Downgraden maar behoud van ingevulde formulieren en account

  • AVDAAalsmeer
    Gevraagd op 4 juni 2024 om 04:31


    Momenteel hebben wij een goud Abbonement, maar dit wil ik graag downgraden naar gratis, omdat het de komende maanden niet gebruikt zal worden. Het formulier is bedoeld voor inschrijving van een jaarlijks evenement.

    Als ik nu voor Downgraden kies, blijven de 649 ingevulde formulieren dan wel beschikbaar ter inzage?

    Vriendelijke groeten,

    Anouk Heemskerk

  • AVDAAalsmeer
    Geantwoord op 4 juni 2024 om 04:41

    what will be the answer?

  • William Jotform Support
    Geantwoord op 4 juni 2024 om 05:06

    Hi Anouk,

    Thanks for reaching out to Jotform Support. Our Dutch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, when downgrading your account, your 655 submissions will be reduced to 500, removing the oldest submissions on your account. This is because Starter plan has a limit of only 500 submissions maximum. Then it automatically removes the oldest submission once a new submission arrives in the account.

    So if you plan to downgrade, I suggest that you download your data first. This guide will show you how to download your data to Excel or CSV. Another method that you can do is to get a copy of your data transmitting it to Google Sheets, through the Google Sheets integration. If you need to learn how to integrate your form with Google Sheets, you can follow the steps from this guide.

    Let us know if you have more questions or need more help.