SMTP failure: Is there a log somewhere that we can view when this goes wrong?

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    KLEIR
    Asked on September 06, 2021 at 10:26 AM

    Hoi,


    Wij versturen automatische mails nadat iemand een formulier invult. Hiervoor gebruiken wij ons eigen e-mailadres (met SMTP instellingen). De laatste tijd krijgen we van heel wat mensen te horen dat de emails niet goed aankomen. Als ik een test doe, werkt dit wel prima. Is er ergens een log dat we kunnen bekijken wanneer dit misloopt?


    Groetjes,

    Nick

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    Amin_N
    Answered on September 06, 2021 at 12:37 PM

    Hi there,

    Thanks for reaching out to us!

    Yes, you can easily check form email logs following the guide below.

    How-to-view-all-your-form-email-history

    Should you have any further inquiries, we will be more than happy to help.

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    KLEIR
    Answered on September 10, 2021 at 02:09 PM

    Great, thanks!

    I'm still having issues with sending my mails through Google's SMTP. Is there any way I can see the message headers per sent mail?

    I would need these to debug and locate the issue on Google's side.


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    Amin_N
    Answered on September 10, 2021 at 03:37 PM

    Hi again,

    Kindly note that our email logs are not meant to tell why the SMTP has issues sending emails. This can be known in the logs of the SMTP service on the other end.

    Below is a guide that can walk you through setting a successful SMTP integration for sending email alerts.

    How-to-setup-smtp-for-a-form

    I hope I have been of any help.