How to View Your Form Email Logs

August 31, 2023

You can check your forms’ email delivery status and other information on your Account History page.

To view your email logs

  1. Go to Account History to see your account’s activities.
  2. Open the date filter in the upper-right corner of the table, then choose your desired period in the date picker.
An arrow pointing to the date filter on the Account History page

You can either use the presets on the right or select custom dates using the calendar.

  1. Next to the date filter, set the action filter to “Emails.”
An arrow pointing to the action filter, set to Email, on the Account History page

The table should now show the email logs from your forms with timestamps, delivery status, recipients, and form IDs. To view the details of an entry, select the new window icon.

The new window icon of an email log entry on the Account History page

From there, you can open Details in the upper-right corner to view more information about the email.

Email log details
END OF YEAR SALE
Save 50%

ON ANNUAL JOTFORM PLANS

Offer does not apply to Jotform Enterprise

Upgrade now
SAVE 50%
ON ANNUAL JOTFORM PLANS*
Upgrade Now
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Comments:

  • makwana darshan - Profile picture
    makwana darshan

    Please help me with recover my email

    View Answer
  • Ella Brown - Profile picture
    Ella Brown

    I need a email that was sent to another phone number on October the 5th a special card for food

    View Answer
  • Tim and Jim - Profile picture
    Tim and Jim

    Hi,

    I've just been trying to look at emails sent to our customers in the activity log but no data is showing, I know that emails are being sent so I don't understand why no acuity is being produced?
    Thanks
    Tim

  • lysh kanda - Profile picture
    lysh kanda

    I need a email history

    View Answer
  • Audrey liburd - Profile picture
    Audrey liburd

    Can you please send me a copy of my mails from 6/29/2022 I never received the mail

  • Vladimir Isakson - Profile picture
    Vladimir Isakson

    I need my all emails for the last nine months please

    View Answer
  • ericabtappis - Profile picture
    ericabtappis

    Thank you for this feature - how do a resend an auto-response email?

    View Answer
  • DAVID THOMAS - Profile picture
    DAVID THOMAS

    i would like to down load my email addreses hisstory

    View Answer
  • Alpenverein Wolfurt - Profile picture
    Alpenverein Wolfurt

    That is a nice feature. Top.
    Let me know, if mail attachments can also be checked somehow. It happens that my users have posted that they did not receive the correct PDF or no PDF at all in the attachment.

  • Tonya Tonya - Profile picture
    Tonya Tonya

    I need documents from Ron sent to me on July 27 or 28th 2021 I paid for this its a very important documents I need before the end of this month it is crucial I retrieve this document I had it and it's been removed from my email and files please help THIS DOCUMENT IS VERY IMPORTANT PLEASE FIX THIS MATTER AND SEND ME MY DOCUMENT BACK TO ME