How to View All Your Form Email History

March 3, 2022

It is important to know what is the status of your form email so we have added a great tool for you to check it from your account. Using this tool, you can find out whether the email is successfully sent to your recipients’ email address or has failed for some reason.

To view your email history logs, please follow the steps below:

  1. Hover on your avatar at the top right-hand corner.
  2. Click Settings to open the Settings page.
my-forms-account-settings-min.png
  1. Go to the History tab.
  2. Set your desired date range.
  3. Filter the actions by Emails.
my-account-email-history-min.png

The filter will show email-related records with the timestamp, recipient email, and form ID. You can click the “new window” icon…

email-history-new-tab-min.png

to view the status and the details of the email in a new window.

email-log-details-min.png

That’s it! If you noticed that the email status is Failed, we advise checking your form notification email, make sure that your sender details like Sender Name and Sender Email are properly configured.

For further information about email issues or problems, please check this guide: How to Prevent Email Bouncing Related Issues

If you have any questions, please post them in the comment section below or to our Support Forum.

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