Gedownloade factuur: Kolommen worden automatisch naar het Engels vertaald

Probleem 2
Gedownloade of gemailde facturen: Zodra we de factuur downloaden of per e-mail versturen, worden alle kolommen in de tabel automatisch naar het Engels vertaald, ondanks dat de omgeving en kolomnamen correct in het Nederlands zijn ingesteld.

Hi Eveline,

Thanks for reaching out to us for help. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Dutch Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, we can look into this further for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. Then, in the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle on Jotform Support Access.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Lorenz,

Thanks for your message!
I have followed your instructions, so you now have access to my account.

Hi Eveline,

I tried downloading the PDF invoice from one of your forms and I can easily replicate the issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it. 

Thank you for looking into this! Do I need to keep my access enabled for you, or can I turn it off again?

Hi Eveline,

The issue can be replicated in your form, but not on a clone. You can keep the support access enabled in your account for now so that our developers can check if needed.

Thanks for your patience. We appreciate it.

Okay, understood! I’ll keep the access enabled.