What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pourquoi avez-vous suspendu mon compte ?

    Asked by Emmanuelle Rousseau  on February 03, 2017 at 01:36 PM

    Bonjour, 

    J'aimerais savoir pourquoi vous avez suspendu mon compte ? J'ai tenté de me connecté et de créer un formulaire… et tout a disparu et je ne peux plus me connecter. Merci de rétablir mon compte. 

    Cordialement 
    E. Rousseau-Gadet

     

    Hello, 

    I'd like to know why you have suspended my account ? I loved today and everything has disappeared ! Thank you to re-find my account. 

    Sincerly 

    E. Rousseau-gadet

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    JotForm Support

    Answered by BJoanna on February 03, 2017 at 02:48 PM

    Your account is autosuspended by our phishing system. I have inspected your forms, but I did not found any fields that are violating our terms of use, so I have activated your account. 

    Your forms are working now. 

    Let us know if you need further assistance. 

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    Answered by emgadet on February 03, 2017 at 03:45 PM
    ok, but where are my forms ???
    Thank you for your answer.
    2017-02-03 20:48 GMT+01:00 JotForm :
    ...
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    JotForm Support

    Answered by BJoanna on February 03, 2017 at 03:54 PM

    I am not exactly sure if I understood your question.

    You have three forms on your account and they are all located inside of My Form folder on your account.

    You were logged into your account, when you replied to this thread. You should be able to see your forms on your account. 

    Please check again. Let us know if you need further assistance.

  • Profile Image

    Answered by emgadet on February 04, 2017 at 02:45 PM
    Hello
    Everything is OK now. I sees the different forms.
    Thank you for your help.
    2017-02-03 21:54 GMT+01:00 JotForm :
    ...