Upload Space Limit Does Not Reset After Deleting Submission

Bonjour,

J'ai supprimé mes anciennes soumissions et vidé la corbeille mais l'espace de téléversement reste plein. Pourriez vous m'aider pour que je puisse de nouveau avoir accès à mon formulaire SVP

Hi Sarah,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your form and I can see that the submissions are still on trashed entries. The submissions must be purged to free up the space. Let me show you how:

1. Click on three dots icon and select Trashed Entries.
2. Select the submission you want to delete and click the Delete Forever button.
3. Finally, click the Delete button to confirm the deletion of the submission. This will completely purge the submission along with its uploaded data.

Give it a try, and let us know if you need any other help.