What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paying for an upgrade (Paiement)

    Asked by chfourny on June 17, 2015 at 08:00 AM

    Je vais lancer dans quelques jours une campagne publicitaire de test sur le net en utilisant un tableau de réponse.

    C'est un premier essai et je suis dans l'impossibilité de connaitre le nombre de retour ?

    Si je reçois plus de 100 réponses comment cela se passe t-il ? Tout est bloqué au delà de 100 ou les réponses sont stockées dans un fichier en attente de paiement ?

    Merci de me répondre rapidement au : scmarec@gmail.com

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    JotForm Support

    Answered by Boris on June 17, 2015 at 08:36 AM

    Hello chfourny.

    When you are on a free plan, if you receive 100 submissions, all your further submissions will be disabled - until the counters are reset on the first day of next month, or until you have upgraded to a higher pricing plan.

    In other words, when you go over limit, your forms are temporarily disabled. There is no such file where submissions would be stored, pending payment.

    If you are expecting to receive more submissions than the limit is in your current plan, I would suggest that you please consider upgrading, to avoid having your forms (temporarily) suspended in the middle of your campaign.

    Please let us know if you need further clarifications, we will be happy to help.