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    formulaire de paiement / form not shown on smartphones or tablets

    Asked by Cyrilbri on February 29, 2016 at 12:52 PM

    Bonjour

     

    Pour faire à nos différent E mail concernant mon soucis avec le formulaire de paiement qui ne fonctionne pas sur smartphone et tablette :

    http://www.activites-martinique.com/accueil/excursions-activites-hebergement-martinique/r%C3%A9servation-jet-ski-40min/

    Malheureusement, nous ne pouvons pas modifier le site internet.

    En effet, dans un soucis esthétique, le MyWebSite rencontre des limites.

    nous ne pouvons pas apporter les changements nécessaires dans le fichier CSS

    Pour résoudre ce problème, il faut réduire la taille de votre image au bon format.
    La page est trop grande pour rentrer dans un navigateur mobile.
    Le widget HTLM utilisés n'est pas compatible.Afin de le rendre compatible, il faut réduire la taille de l'image.

    Comment faire ?
    Page URL:
    http://www.activites-martinique.com/accueil/excursions-activites-heber<br/>gement-martinique/r%C3%A9servation-jet-ski-40min/

    Mobile form smartphone tablet
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    Answered by Ben on February 29, 2016 at 02:39 PM

    I took a look at your website and based on it, it seems that your website is hiding the element that holds the form (.n.diyfeLiveArea).

    Because of this, the form is not shown on the smaller screens like tablets and smartphone.

    To resolve this however you would need to change your website - not the form, since otherwise the form is still 'shown', just website hides the element that holds it, and as such it can not be seen neither.

    I also do not see any image in your form http://form.jotform.co/form/42066614310848 - just on your website.