What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not saving.

    Asked by cljclj on October 27, 2016 at 09:22 PM

    BONJOUR,

    impossible de sauvegarder moi aussi. Et ma femme aussi (autre ordinateur, même connexion WIFI).

    J'ai perdu déjà 45 minutes de travail et je ne sais pas comment sauvegarder... Ca tourne dans le vide. 

    A l'aide !!!

     

    :-)

     

    merci.

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 27, 2016 at 09:34 PM

    I checked your form on my end and it seems like I am able to save it successfully.

    May I ask which browser were you using when you encountered the issue? It might be possible that you were logged out of your account which is why you weren't able to save it properly. It could also be due to having the form builder open in multiple tabs.

    Please try clearing your form cache and your browser cache and save the form again. You can also check your form's revision history to check the edits that you have made on the form: How to view form revision history

    If the issue persists, please let us know.
    Regards.

  • Profile Image

    Answered by cljclj on October 28, 2016 at 10:15 AM

    Bonjour,

    J'ai bien fait tout ce que vous m'aviez dit de faire, j'ai essayé avec Safari et Chrome (MAC), mais les sauvegardes ne se font pas toujours... Quelque fois, oui... Souvent, non.

    Help ;-)

     

  • Profile Image
    JotForm Support

    Answered by david on October 28, 2016 at 12:11 PM

    I also checked your form and was able to save changes without issue.  I would recommend saving your form more frequently to ensure the session is not timing out or something of that nature.  As far as I can tell though, your form and all others should be saving properly at this time.