Unzuverlässiger Mailversand für Genehmigungsworkflows

Hallo,
ich habe ein Formular, dass einen Genehmigungsworkflow nutzt, per Email an office@raphael-apotheke.at soll entsprechend die Info zur Rückmeldung gesendet werden.
Leider werden ohne ersichtlichen Grund einige Mails dort nie erhalten - andere schon.
gibt es eine Möglichkeit, das Versandprotokoll für die Workflows anzusehen?
danke

viele Grüße

Martin Zauner

Hi Martin,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry that you’re having trouble receiving the notification emails of your Approval Flow. Please note that I also checked your Account Email Logs and could notice that all the notifications are properly sent. Check out the screenshot below to see my results:

Checking your Email Logs is easy, let me show you how:

1. On My Forms, click on your Avatar/Profile Picture in the top right corner. 
2. In the drop-down menu, click on Settings.
3. Next, click on the History tab in the left column.
   
   
4. Now, in the first dropdown, select the period of time that you want to check.
   
   
   
5. Finally, in the second dropdown, search for the Email option and click on it.
   

Also, I have noticed that you are using our default email noreply@jotform.com as Sender Email. So, the issue can be related to your e-mail provider blocking the Jotform e-mails. E-mail providers can take this action to block messages when too many e-mails come from the same address. We recommend you to check this guide with some explanations of why you're not receiving the notification e-mails. If the Notification Emails are being marked as spam, please check this guide. We strongly recommend you to Whitelist the Jotform whitelist the Jotform IP address on your e-mail. You can also consider switching your email notifications to your own SMTP sender. By doing so, your Email Provider should not block your Notification Email anymore.

Give it a try and reach out again if you have any other questions.f

Thanks for your response.

Just tried also to use our wolle.com-Maildomain as our own STMP-sender. one question: we have office365, so smtp-sender would be smtp.office365.com, port 587, with TLS ... authentication always fails, despite same credentials work at outlook-web-access. any idea if there is something special with office365 to be configured as SMTP-Sender?

regards, Martin

Hi Martin,

Thanks for getting back to us. Depending on the specific error you're getting, you may need to set up an app password on your Office365 account. This user guide explains clearly how to proceed.

Give it a try and let us know if you're still experiencing any issues.