No PDF attached in notification emails

Hallo,

aktuell werden keine generierten PDFs mehr an die automatischen Emails angehängt.

Der letzte Hinweis vom Support, alle Antwort- und Benachrichtigungsmails zu löschen und nochmal neu anzulegen, hat diesmal leider nicht geholfen. Was kann ich noch tun?

MfG

Hi Christian,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I checked the previous ticket you submitted but can't find anything related to PDF attachment. I would like to assume that this is the form 233201767723353 in the issue. I cloned your form and made a test submission, and the issue is easily replicated. The reason why the PDF is not attached is that it exceeds the 5MB limit.

 The 5 MB limitation cannot be updated due to the AWS SES that we are currently, using that has a total size limitation. This is a standard limit implemented for all users. If you set up your own Custom SMTP Sender, the attachment limit will be based on your email service provider. Here's how to do it:

• In Account Setting, click on Add Sender Email.

• Fill out the fields using your SMTP credentials.
• Click on Test Email to check if everything is working.
• Click on Save Email.

Once you are done setting up a Sender Email, you can then proceed to use it for your Notification/Autoresponder email. Here's how to do it:

• In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
• Click on Emails on the left side of the screen.
• Hover your mouse over the Notification email and click on the Pencil icon.

• Go to Advanced and scroll down to Sender Email.
• Select your custom Sender Email and click on Save.

Give it a try and let us know how it goes.

thx