Formular lässt sich nciht abschließen

Hallo Support,

das Formular https://form.jotform.com/241273719950360 lässt sich nciht abschliessen, weil am Ende ein Pflichtfeld fehlt, dass aber im Formular nicht angezeigt wird.
Könnt ihr mir bitte helfen

Danke

Hi fliplabgraz,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I am sorry you are having trouble with this. I cloned your form and tested it to see if I could replicate the issue, and it appears to be working as expected. Check out this screencast below:

Can we send a test submission to your live form to see if we can replicate the issue that you are having?

Once we hear back from you, we can move forward with a solution.

Hi Joshua,
thank you for your quick reply.
Please try with the orginal form. just use the name Andrea Test, you´ll see you cannot complete it.
I think there is a hidden part that is mandatory, however I cannot see it in the creation site.

Thx

Andrea

Hi Andrea,

Thanks for getting back to us. I sent a test submission on your form, and it appears to be working as expected. Check out this screencast below:

I cleared your form's cache, as it helps remove the piled-up cache in your forms that could be contributing to the problem that you are experiencing. Can you try it again on your end?

Let us know how it goes.

Hi Joshua,

unfortunately it still does not work on our side.
Are you sure you are testing the form with the name Sommercamp Anmeldung FlipLab Zürich 2024?

It still has the same error message, after the docu sign .

Please help!

Andrea

Hi Andrea,

Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

However, I have gone ahead and cleared your form cache. It is a good practice to delete the cache, so data are refreshed to avoid this type of issue in the future. You can do it easily. Let me show you how:

1. Hover on your Avatar.
2. Click on Settings.

3. Scroll down and click on Clear cache option.

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. Can you clear your browser cache or try using another browser and share your browser console log with us?

Give it a try and let us know how it goes.

Hi Arghya,

thank you. I tried everythin. Cleard Chache, used different browsers and private browsers. Ther error still exists.

Here is the console log:

Hi Andrea,

Thanks for getting back to us. I have checked your form again, and I found that this field may cause this issue. Can you please remove this field and add it again? Or you can just turn off the required, to see if the error goes away.

Can you try it again and see how it goes? If you run into the same issue again, let us know.

Give it a try and let us know how it goes.

thank you so much, i was looking for that field all over :)

Andrea