Signatur funktioniert nicht

Guten Tag.

Meine Jotform Sigantur funktioniert nicht mehr. Gist es hier einen generellen Fehler?

Es lädt ewig lange und dann kommt ein Fehler.

Bitte um Ihre Rückmeldung

Danke

Hi Kollar,

Thanks for reaching out to Jotform Support. As our German-speaking support agents are currently assisting other users, I’ll help you in English for now. You’re welcome to reply in whichever language you prefer, and if you’d like to wait for German support we can arrange that, though it may take a bit longer.

I tested a cloned version of your form and the signature field worked normally, so this doesn’t look like a general outage.

It’s most likely related to a local cache or browser issue. Could you please try the following?

• Clear your browser’s cache and cookies, then reload the form.
• Test the form in a different browser or in private/incognito mode.
• If you have embedded the form on a website, check if the issue happens both on the embedded page and on the direct Jotform link.

You can also clear your form cache directly from your Jotform account. Here’s how: How to Clear Your Form Cache.

Let us know if the problem persists after these steps, and we’ll be happy to check further.