Kiosk funktioniert nicht: "Take Photo" und Formular abschicken Probleme

Mobile Offline
1

Message
mein kiosk funktioniert seit ein paar tage. die Besucher können weder auf "take photo" drucken noch weiter das Formular abschicken

Platform
Android

Appversion
2.12.32

Deviceinfo
User Device: samsung - SM-S928B - Handset - 16

Source
Report

App
Jotform

Hi Dustin,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you can check the app version and device compatibility. Make sure the app is updated to the latest version available, as updates often fix bugs and improve functionality. When launching your form in Kiosk Mode, ensure the Kiosk Lock and other settings are properly configured to prevent unauthorized exits and allow smooth form submissions.

Kiosk Mode supports offline data collection, but you can ensure the device has enough storage and that the app syncs data when back online. Can you also restart the device or reinstall the Jotform Mobile Forms app to resolve temporary glitches? If the issue persists, a screenshot or recording of what’s happening would help us figure this out. You can use Loom or upload to Google Drive or Dropbox, then send us the link. We’ve also got a guide explaining how to send us a screenshot.

Give it a try and reach out again if you have any other questions.