unser Zugang zu Jotform geht nicht mehr

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    Lisa-Marie Protte 
    Asked on June 28, 2022 at 02:14 AM
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    Answered on June 28, 2022 at 02:52 AM

    Hello Lisa-Marie,

    Thanks for reaching out to Jotform Support. I checked your account and it seems like you already fixed the issue. If the upload space is not updating after clearing the submissions from trash entries, clearing the form cache should fix the issue. Please refer to the steps and screenshot below:

    • On your My Forms page, hover your mouse on your Profile Avatar icon.
    • In the window that opens, click on Settings.

    1648714358_62456276cde4b_Screen Shot 202

    • In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

    1648714373_62456285e1681_Screen Shot 202

    You can also check this guide for more information about clearing caches.

    Let us know if you have any other questions.