egon_backofficeAnswered on May 16, 2023 02:40 AM
wir haben oft die Rückmeldung, dass unsere App sich nur für 1 Sekunde öffnet und dann die Anzeige verschwindet.
kennt ihr dieses Problem?
vielen Dank im Voraus und liebe Grüsse
Richie Jotform SupportAnswered on May 16, 2023 03:24 AM
Thanks for reaching out to Jotform Support. If you prefer to receive help in your native language, please let us know and we'll forward your ticket to our German Support Team.
I checked your form and but can't find any ads. If you're referring to your form App, can you share the URL for us to check? You can also send a screenshot of what’s happening and send it to us. This guide will show you how to do that.
Once we hear back from you, we'll be able to move forward with a solution.
egon_backofficeAnswered on May 16, 2023 03:44 AM
i can try with pleasure in english
especially we have noticed this phenomenon on Brave browser. But it has also happened on Chrome and Edge.
making a screen capture also does nothing, because as I said, the entire display just disappears.
if I already have you on it, what is your recommendation so that I can manage regularly changing dates for our trainings perfectly?
thanks in advance and best regards
Israel Jotform SupportAnswered on May 16, 2023 03:49 AM
Thanks for getting back to us. I'm sorry you're having trouble with this. If you can share with us the URL of the app involved that will help us expedite the to know the cause and give the solution. Here is your guide on where to find your form URL or you can follow the steps and screencast below:
- Go to the Publish tab.
- Select Quick Share from the left panel.
- Look for the Copy Link and click it, then paste it here in the support ticket.
Once we hear back from you, we'll be able to help you with this.
egon_backofficeAnswered on May 16, 2023 04:07 AM
should this not only be so?
then we have generated a Bitly link.
https://bit.ly/SEDS-DE and https://bit.ly/SEDS-FR
But this should not be the reason for the problem.
Israel Jotform SupportAnswered on May 16, 2023 04:18 AM
Thanks for getting back to us. I have opened your app and it seems to be working fine, Checkout the screencast below:
It would help us to understand what’s happening if you could record a video and send it to us. You can share the video on any public sharing platform like Google Drive or Dropbox. I've cleared your form cache as this helps fix temporary issues. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.
Give it a try and let us know how it goes.