Ausgefüllte Formulare werden nach Namensänderung nicht mehr angezeigt

Liebes Team,

wir haben bei unserem Account den Namen geändert und jetzt werden die bereits ausgefüllten Formulare nicht mehr angezeigt bzw. sind alle aufgefüllten Formulare leer.

Könnte ihr das bitte wiederherstellen?

Danke Liebe Grüße

Lisa

Hello Lisa,

Thank you for reaching out, and we are sorry to hear that you are encountering some difficulties. It seems like a synchronisation issue. Could you give us your previous username, so we can do a manual check?

Once we hear back from you, we'll be able to help you with this.

Hallo,

der Name war lisa.hoelzl

lg

lisa

Hi Lisa,

Thanks for getting back to us and for providing your previous username. Our German Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I've gone ahead and refreshed your form by clearing your form caches to help fix the synchronization of your account. Here's a guide on how to do that on your end. Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Keep us updated and let us know if you need any more help.

hallo,

caches wurden gelöscht, das Problem besteht weiterhin.

liebe Grüße

lisa

Hallo,

könnt ihr den Fehler jetzt beheben?

danke

Hi Lisa, 

Thanks for getting back to us. I've checked your Tables and Inbox and I was able to see the issue. The submissions data are empty even if the submissions have been recorded. I've created a ticket and escalated it to our Developer's team. As soon as we hear back from them, we’ll update you here on this thread.

In the meantime, let us know if you need any other help.

Hallo,
gibt es dazu schon eine Lösung?

Lg

Hi KFSalzburg,

Thanks for your patience while we’re looking into this. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

In the meantime, let us know if you have any other questions.

Hi KFSalzburg,

Thanks for patiently waiting. Our developers team informed us that the issue has been resolved. You should be able to see the data of your submissions now.

Give it a try and let us know how it goes.

Hallo,

nein leider funktioniert es noch immer nicht.

wir benötigen die Daten sehr sehr dringend !!!!

Hi Lisa, 

Thanks for getting back to us. I've checked your forms and I noticed that the submissions are visible for most of them, see an example below:

I also noticed that for this form 233184226025348, the issue persists. I've reached out again to our developer's team to fix the issue.

Thanks for your patience and understanding while we look into this.

Hi Lisa, 

Thanks for patiently waiting. Our developers' team fixed even the issue related to this form 233184226025348. Now, you should be able to see all the submissions for all your forms. In case you still have issues with some of them, send us their URL and we'll check it.

Give it a try and let us know how it goes.