Unable to login to the account.

  • Daniela Schmid
    Gefragt am 6. Dezember 2023 um 03:24

    Dear Team!

    I would like to log in the second time, but i dont get the authentification email - so it is impossible to log in and i would like to test your tool very soon!.... please help. My e-mail would be "daniela.schmid@mcg.at".


  • Annaliza_O Jotform Support
    Geantwortet am 6. Dezember 2023 um 07:50

    Hi Daniela,

    Thanks for reaching out to Jotform Support. I checked the status of your account and it shows that it is active. Can you please try clearing your browser cache and try logging back in? If the same issue happens, try resetting your account password.

    Keep us updated and let us know if you need any more help.